Terms of service
The basis on which we supply hardware, installation and ongoing service.
This is a working draft, not finished legal advice. It sets out the commercial intent so a solicitor has something to work from. It must be properly drafted and reviewed before AirPilot contracts with a customer. Do not publish it as-is.
1. Who these terms are with
AirPilot Ltd.
Registered company number and address to be added here once the company is registered, as both are required on published terms.
2. Quotes and orders
Submitting the form on this website is a request, not a purchase, and creates no obligation on either side. No payment is taken at that point and we do not ask for card details. We'll confirm an exact price after assessing your door; a contract forms only when you accept that quote in writing.
3. Installation
You confirm you are entitled to have the lock modified, either as owner or with the consent of the owner, freeholder or landlord. We may decline to fit where a door is unsuitable, where fitting would compromise fire safety or building regulations, or where consent is unclear. If we decline on attendance, we'll charge only reasonable travel costs.
4. The service
We provide the access automation, monitoring and support described in your plan. We aim for continuous availability but do not guarantee uninterrupted service, as it depends on your property's power and internet, and on third-party platforms. Every installation retains a mechanical key override, and you should always keep a working key.
5. Your responsibilities
- Keep a working physical key accessible
- Maintain power and internet at the property
- Keep credentials and account access secure
- Tell your guests what you're required to, including about any noise monitoring
- Tell us promptly if the property is sold or the lock is changed
6. Payment
One-off charges are payable on the terms in your quote. Subscriptions are billed monthly in advance. Prices exclude VAT unless stated.
7. Cancellation
The subscription is rolling and may be cancelled with 30 days' notice. On cancellation the automation, monitoring and support stop; the hardware remains yours and continues to work as a conventional lock. Consumers have statutory cancellation rights which these terms do not affect.
8. Hardware and warranty
Hardware becomes yours once paid for. We'll repair or replace faulty hardware in line with your plan and your statutory rights under the Consumer Rights Act 2015. Damage from misuse, tampering or unauthorised modification isn't covered.
9. Liability
We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our liability is limited as set out in your contract. [Cap to be set on legal advice.]
10. Data protection
Where we process your guests' personal data we act as your processor and you as controller. The data processing agreement forms part of these terms. See our privacy notice.
11. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Last updated: 2026.